FAQ’s

How large is the ship?

Celestyal Crystal is 162m long and 25,6m wide. It has 9 decks and can accommodate up to 1200 cruisers. Celestyal Olympia is 214,88m long and 28,4m wide. It has 10 decks and can accommodate up to 1664 cruisers. Celestyal Journey is 219,30m long and 30,8m wide. It has 12 decks and can accommodate up to 1260 cruisers.

What is the electrical voltage on-board?

Celestyal Olympia, Crystal and Journey 110-220V.

Do any of the stateroom windows open?

No, they do not open. Only balcony suites have doors that open from the inside.

Which languages are spoken on-board?

An average of 8 languages are spoken on-board. We are confident that you will find the language you are fluent in.

Is smoking allowed on-board?

Smoking is prohibited in all of the ship’s interior spaces, including your stateroom; designated smoking areas are available on the open decks – please follow and adhere to the relevant signage; do not throw cigarettes or cigars over the side of the ship.

What type of amenities will I find in my stateroom?

On the Celestyal Journey, cabins have either a shower or bathtub. On the Celestyal Olympia, Grand Suites have a bathtub and shower, Balcony Suites have a bathtub and Junior Suites have a bathtub. All other rooms have a shower. On the Celstyal Crystal, Grand Suites have a bathtub and all other staterooms have a shower.

All staterooms are equipped with a shower, WC, air conditioning, telephone, TV, safety boxes and hairdryers. All suites have refrigerated minibars.

Is there room service available, for free?

You will receive a room service menu in your stateroom. Room service is at an extra charge.

Is there a babysitting service?

Due to safety reasons, we are not able to provide a babysitting service.

What kind of activities are available for children on board?

Depending on the number of children and their ages, activities will be organized daily for the children during navigation hours. Please review the daily program that will be issued on board.

Will there be cell phone service while on-board?

Our ships are equipped with robust telephone service and internet access 24-7, so you can always get in touch with your loved ones or take care of any business needs. Whenever your ship has a land signal from a Greek or a foreign mobile telephone network, your phone will also have a signal, provided it is enabled to roam. Our Enhance fare includes 1 hour of free Wi-Fi per day.

Once the ship is 12 nautical miles from shore, your mobile device’s roaming service is enabled, and your mobile device will be automatically connected to the WMS Network (Satellite Connectivity). One of the following indications shall appear on your device’s screen: cellularatsea, wmsatsea, NOR-18, 901-18.

Please be advised that satellite charges are more expensive than standard local tariffs. There are no additional charges from WMS Network of Celestyal Cruises. For any queries, please contact your provider. Celestyal Cruises bears no responsibility for charges imposed while using the mobile phone satellite service coverage at sea.

Can I use the telephone in my stateroom to call home and what is the cost?

You can use the telephone in your stateroom to make calls via the ship’s satellite. The satellite charges depend on the duration of your call and on the country from which you are calling. The reception desk on-board will provide necessary information before you make the call.

Are there computers on-board with Internet access?

Celestyal Olympia, Celestyal Crystal and Celestyal Journey have no computers onboard. There is Wi-Fi access available at an extra charge, in public areas and in staterooms.

What is the currency used on-board?

The official currency on all of our ships is the euro: all fares are displayed in euros.

Can I exchange currency on-board?

If you wish to change hard currency into Euros, the Reception Desk on board can exchange limited amounts.

Which credit cards are accepted?

We accept American Express, MasterCard and Visa credit and debit cards (as long as they are suitable for electronic transactions and they are not Maestro Debit Cards).

What about spa and fitness services on-board?

If you want to keep in shape while you cruise with us, feel free to visit our fully-equipped gym (towels provided). Some of our vessels also have a jacuzzi available for a post-workout soak or if you just want to relax and enjoy some hydrotherapy (the size of each gym and its available amenities vary from ship to ship).

Are there laundry and dry-cleaning facilities on-board?

Laundry and dry cleaning are available on-board at an additional charge that will be added to your personal account.

Is there a casino on the vessel?

If you fancy trying your luck at a game of chance, there are casinos onboard all three of our vessels offering a variety of attractions such as blackjack, poker, roulette and slot machines. You’ll find them on the following decks:

Celestyal Crystal – Deck 8
Celestyal Olympia – Deck 5
Celestyal Journey – Deck 8

Our casinos offer a comfortable atmosphere for over 18s, with a drinks service day or night. The casino is closed when at port. Please gamble responsibly.

Is there a gift shop on-board?

Our shops often have special offers and each member of our helpful staff will assist you in finding whatever you want or need. We’ve got treats for you and gifts for your loved ones back home. The exceptional quality of the merchandise in our shops will delight you, and the fares will be a pleasant surprise: our fares are competitive with the duty-free shops at any airport or harbor. We also have a section of our shop devoted exclusively to Greek products. Stop by and browse our outstanding selection of Greek wines and spirits (including ouzo), cosmetics and jewelry made in Greece and specialty souvenirs. And we’ve got everything you need to stock your “new” Greek kitchen, so you can start cooking Greek cuisine at home, including capers, olives, oregano and thyme. Make sure not to miss our authentic Greek shopping area, where you will be able to find a large selection of Greek souvenirs and products.

How can I send a present to someone traveling on the cruise?

It’s always lovely to know someone is thinking of you, even when you’re traveling, and it’s touching when someone has done something special to make your cruise even more enjoyable. If you’d like to do so for one of our guests, Celestyal Cruises provides you with its “Bon Voyage Gift” service. We’ll help you send a beautiful basket of fresh fruit to the stateroom and a bottle of wine or champagne. We also offer vouchers for our spas for a romantic dinner for two on deck. Use your imagination! We’ll help you give the perfect gift.
Please contact Passenger Services at paxserv@celestyal.com.

If I celebrate a special occasion during the cruise (birthday, anniversary, honeymoon) what do I do?

We offer a wide range of celebration packages on-board to celebrate your special occasion; renewal of wedding vows, birthday and anniversary cakes, honeymooners’ packages, Champagne under the stars and many more.
Please contact Passenger Services at paxserv@celestyal.com.

What does my drink package include and where can I use it?

See what’s included in your drink package here. The drink package is for personal consumption in any of the bars, lounges and restaurants in operation.

Can I bring alcoholic beverages on-board?

If you have purchased alcoholic beverages from our shops or during an excursion, please ensure you collect them before disembarking. Souvenir knives and/or similar items which may have been kept at the time of embarkation by Port Security must be collected from the ship’s Security officers at the gangway, before your final disembarkation.

What is the minimum age to consume alcohol on the vessel?

18 years old.

Can I drink water out of the tap?

There is no problem with the tap water on-board so you may drink it if you choose to.

What items are not allowed on-board?

All passengers are advised not to bring any illegal drugs or other illegal items, knives, firearms, weapons, or articles of an inflammable or dangerous nature aboard our vessels.

Are there luggage restrictions?

Luggage storage within your stateroom is limited, so we advise that you travel with 2 medium size pieces of luggage, including carry-on. If you plan to travel with excess of this amount of luggage, please contact our Passenger Services department at: paxserv@celestyal.com prior to your trip.

What is the dress code on-board?

For your safety and comfort on-board we suggest sports or flat shoes with low heels. These types of footwear will make it easier for you to walk in the outside decks and stairwells.

On our seven-night cruises we host Gala Night and the Captain’s Cocktail in honor of our guests, and we ask that you attend in formal attire: a cocktail dress or something smart for the ladies, jacket and tie for the men. For Greek night during your cruise, passengers are invited to wear blue and white attire.

What’s included in my fare?

Your Inclusive fare includes:

• Port charges
• Gratuities
• £65 excursion discount to be used on any single pre-booked excursion of your choosing
• Selected drinks included with meals
• Complimentary dining
• Onboard entertainment

The Enhance fare includes:

• Port charges
• Gratuities
• £130 excursion discount to be used on any single pre-booked excursion of your choosing
• Premium drinks package
• 25% discount on Specialty dining
• Onboard entertainment
• Wi-Fi access

Want to upgrade your fare? Reserve shore excursions, fare perks and upgrade your Inclusive ticket on the Manage My Booking.

What do I need to embark?

You must present your passport and/or ID card (where applicable) and your ticket at check-in. If you do not have your ticket with you because it has not been issued to you, please check with your travel agent to make sure that your ticket will be available for collection at check-in desk. During check-in you will receive your personal boarding card, which you will use as a debit and ID card throughout your cruise. You can make all on-board purchases with this card, although you cannot use it in the casino.

For safety reasons and for expediting our embarkation and disembarkation procedures at each port, your identity card or passport will be kept by ship’s Pursers during check-in in guest embarkation terminal; Identity cards and passports will be returned to you prior to the end of your cruise. At all ports of arrival, you are only required to present your personal boarding card if and when it is requested.

What documents do I need to travel?

You need a valid passport and your e-ticket. Citizens of a number of European countries may travel with an ID card. Please check with your embassy in order to clarify if you may travel to non-Schengen countries with an ID card or if you need to have a valid passport, since Passport Control law regulations may change without prior notice. Specifically for the 3 Continents cruise, all passengers must carry a valid passport in order to participate due to local immigration requirements.

How early do I need to be at the terminal on embarkation day?

Embarkation hours vary for each itinerary and they are well indicated on your cruise ticket. Please contact your sales partner or our Passenger Services department, at least 2 weeks before sailing.

Guests who do not arrive at check-in at least 30 minutes prior to departure are considered “no-shows,” and we are unable to issue refunds for these cancellations.

Do I need to reserve shore excursions prior to the cruise or can I do this on-board?

You can reserve as many shore excursions as you would like, and these can be bought at any time. Travelers with an Inclusive fare will also receive a £65 shore excursion voucher, while those traveling on an Enhance fare will receive a £130 voucher to be used on any single excursion of your choice.
Shore excursion discount vouchers are only valid for pre-bookable shore excursions and can be used up to 48 hours before embarkation.
There are three main ways to book excursions. You can:

• Reserve your shore excursions when you buy your tickets
• Reserve your excursions after booking your cruise via Manage My Booking
• Finally, you can also reserve your shore excursions at any time while on-board

Is there a minimum age requirement for an infant to sail on Celestyal Cruises?

For their own health and safety, infants under three months old are not permitted on-board. If you require a baby cot, please contact our Reservations department or your travel agency at the time of the booking, to ensure that the booked stateroom is suitable for a baby cot. We must advise you that we do not carry baby food on-board, nor do we provide a babysitting service. For more questions about travelling with your baby, please call our Guest Service Department at (+30) 216-400-9821 or by email at paxserv@celestyal.com.

What is the minimum age to travel unaccompanied by an adult?

You must be at least 18 years old to travel without an adult. If you are under the limited required age, an adult will need to complete a release form and will be considered responsible for you during the cruise.

Should I obtain a visa to participate in a cruise with Celestyal Cruises?

Depending on your nationality you may require a Multi-Entry Schengen Visa to travel to Greece or another visa depending on the ports of call included in your cruise itinerary. Please check visa requirements of your nationality with the respective embassy of the visited countries.

Should I purchase travel insurance?

We recommend that you purchase travel insurance to cover any unforeseen matters such as illness, hospital fees, repatriation costs, damaged luggage or loss of personal items etc. Our company offers you travel insurance through Allianz Global Assistance, one of the leading travel insurance agencies in the world. For more information regarding the programs offered, you can visit our website at https://staging.celestyal.com/travel-insurance/.

Can one person only in a stateroom buy the package?

All stateroom occupants have to purchase one of the packages.

How do I set up my shipboard account?

We believe good accounting makes good friends. During check-in you will receive your personal boarding card. Your personal boarding card functions as a debit card, so you can put away your wallet while you’re on-board. Your transactions are now cashless, so you don’t have to carry cash on our ships – all purchases are made, instantly, with your personal boarding card. Use it in our shops, in our salons, at our spas and to purchase Shore Excursions. Don’t worry about having cash on you; you’ve got your boarding card. Relax and enjoy yourself.

How do I settle my account at the end of the cruise?

On the final day of your cruise, you will receive a bill in your stateroom with a detailed list of all charges on your personal boarding card – you can also collect this bill from the Reception Desk. If you have chosen to leave a cash deposit with Reception, you must pay the balance of your bill with cash or collect any remaining balance. After you settle your account, either in cash or by a credit or debit card, your personal boarding card will no longer be valid and any purchase you make on-board must be paid with cash.

How can I get a copy of my on-board account?

A copy will be handed to you on-board. If you require a copy after you have left the vessel you may contact Guest Services at paxserv@celestyal.com

Is there a medical center on-board?

We have a well-equipped medical center and a doctor on standby for first aid whenever we are at sea. Anytime during your cruise, our ship’s doctor schedules appointments, unless there is an emergency. Should you require on-board medical care or any medication, your personal account will be charged accordingly. Please do check with your health insurance provider, if any of the costs can be reimburse to you. We will provide you with a receipt that can be submitted accordingly.

Is there a safe deposit box for storing valuables in the stateroom?

All staterooms are equipped with safety boxes where you can store your valuables.

Are vaccinations required to visit Greece and Turkey?

No, they are not any vaccinations required to visit those countries.

Is there an emergency number for the ship?

Emergency numbers are as follows:
Celestyal Olympia:  00870 322900020
Celestyal Crystal: 001 954 6726798

Can I travel if I have special mobility needs?

If you are physically challenged or your mobility is impaired, at the time of booking we kindly request that you provide us with full and detailed information in connection to your disability. If we believe there might be a safety issue for you or for your traveling companion, Celestyal Cruises reserves the right to advise that the guest with health or mobility problems must have the assistance of a person who will be responsible for and take charge of all of this guest’s needs and requirements. If you or your travelling companion requires personal, individual care or supervision, this must be organized by you or your traveling companion at your cost. No Celestyal Cruises ship or staff or crew member can provide specific care or supervision to anyone, nor can we provide any form of medical care for a physical or psychiatric condition.

We have a limited number of staterooms suitable for people with disabilities or whose mobility is impaired, and not all areas of our ships are accessible to these guests or equipped for them. Guests travelling with a wheelchair should be aware that they may not be allowed to disembark in the ports when tender service is in use, for their own safety. Given these restrictions, bookings for such guests are dependent upon the availability of suitable on-board lodging. If Celestyal Cruises deems it necessary, the assistance of a fully able person capable of catering to the guest for the duration of the selected cruise may be requested to escort the guest with mobility restrictions. All costs are to be supported by the guest. Guests in wheelchairs must bring their own wheelchairs, of normal size. Celestyal Cruises only carries wheelchairs for emergencies on its vessels.

Are pregnant ladies allowed to travel on the cruise?
For their own health and safety, ladies may travel up to their 24th week of pregnancy, provided that they are holders of a written certification for travelling ability issued by their gynecologist. We recommend that pregnant women who have not yet completed the 12th week of their pregnancy by the date of the cruise to consult their gynecologist.

I have a question concerning items purchased on-board or in port during the cruise; who can I contact?
You may contact paxserv@celestyal.com who will check and revert to you after contacting our local representative in the relevant port of call.

How do I notify you that I have a dietary request?
Is it possible to accommodate gluten free meals?
Do you have Halal menus?

If you have any specific dietary requirements, allergies or intolerances, please let us know in advance so we can make the necessary adjustments wherever possible. Contact our Guest Services Department via email at paxserv@celestyal.com.

Who do I contact if I have left a personal item on-board?

If you have left an item on-board, you may contact Guest services at paxserv@celestyal.com. This department will check with the vessel and get back to you if your personal item has been turned in.